Da Microsof a microsfot (irreale ma vero)

La notizia è certa, arriva da un semplice quanto eloquente comunicato della Reuters: l’assistenza tecnica ai dipendenti Microsoft non la fa più Microsoft stessa: la fa Hewlett-Packard.
Significa che l’impiegato della Microsoft quando ha dei problemi col proprio Windows o con XP o con un qualsiasi prodotto Microsoft deve chiamare un’azienda concorrente per ricevere assistenza! E non si parla di un singolo caso di impiegati-sfruttati di un paese “arretrato” tecnologicamente: il contratto attraverso il quale Hewlett-Packard fornirà i servizi di help desk (assistenza tecnica) ai dipendenti Microsoft copre ben settanta paesi!

In pratica quando un dipendente Microsoft ha un problema con Windows, non si rivolgerà ai colleghi che l’hanno creato.. bensì dovranno chiedere aiuto ad una società esterna. E questa pratica non è nuova per la Microsoft in quanto si avvale anche dell’aiuto di Compaq e Siemens

Ah! la new-economy: in pratica al colosso di Bill Gates non conviene tentare di mettere le mani negli “intoppi” del proprio lavoro bensì pagare qualcun altro perchè provi a capirci qualcosa…

Una volta ho chiesto a un tecnico di computer come sistemare un problema di windows98: mi ha semplicemente risposto che neanche “quelli della Microsoft” perdevano tempo a provare di sistemare certe falle del sistema: semplicemente ri-avviavano o re-installavano windows. Ora abbiamo la versione aggiornata: se non si può risolvere allora chiedono aiuto alla concorrenza.

In conclusione: se hai un problema con windows non abbatterti se non riesci a risolverlo: neanche il suo creatore ci riesce…

Ecco gli articoli originali dove si apprende la tragicomica notizia:

by REUTERS
Who will Microsoft call for tech support? HP to operate help desk for employees worldwide. August 12, 2002 Posted: 11:08 AM EDT (1508 GMT)
SAN FRANCISCO, California (Reuters) — Next time Microsoft Corp. employees have problems with their laptop
computers, they will have to call Hewlett-Packard Co. The world’s largest software maker announced on Monday that Hewlett-Packard had won a contract to run the help desk for its 61,000 employees and contractors
worldwide. That could include advice on how to use advanced features of
Microsoft’s own software. The companies said the multiyear deal was worth tens of millions of dollars but declined to be more
specific. HP already had a contract to run the help desk for about 11,000 Microsoft employees outside the United
States. The expanded deal extends HP’s reach to North America and envisions some overhaul and automation of its help system. HP is the No. 1 seller of personal computers running
Microsoft’s Windows operating system, and it also is beefing up its services arm. Outsourcing
deals, such as the one with Microsoft, are a key growth area.
Copyright 2002 Reuters. All rights reserved.
by CNET

Microsoft enlists HP for PC help. By Ian Fried – Staff Writer, CNET News.com. August 11, 2002, 9:00 PM PT
Microsoft will be turning to Hewlett-Packard to help solve its computer problems, under a multiyear services pact due to be announced Monday.
The deal, which is worth tens of millions of dollars, is one of the first high-profile announcements from HP’s services unit since HP completed its acquisition of Compaq Computer in May. HP will provide help-desk service to Microsoft employees and contractors in up to 68
countries. “We’re extremely excited about the validation this gives the new HP and HP
services,” said Joe Hogan, a vice president in HP’s services unit. Hogan declined to say the exact length or financial terms of the deal. HP has touted growing its services business as a key goal of the merger. Hogan said the deal also reflects the company’s effort to take advantage of the close ties that pre-merger Compaq had with Microsoft. Prior to the merger, Compaq had a deal to provide service to about 11,000 Microsoft employees in 35 countries in Europe, the Middle East and Africa. Hogan said HP beat out Siemens Business Services, which had been providing help-desk support to Microsoft. In addition to managing the help desk, HP will provide consulting work to Microsoft on developing ways for the help desk to uncover or anticipate problems.

Da MicroSoft a MicroSFot il passo è sempre più breve… [www.magnaromagna.it]